Joy Waugh is our Principal Partner and is Head of Internal Operations. She joined our organization in 1992 after a productive career with then London-based Austin Knight, Inc. and Chicago-based Graham-Hayward. Both companies were recruitment advertising firms. During her tenure at these firms, Joy managed client relationships with such companies as Morton Salt, United Airlines, Sears, Rand McNally and CNA Insurance. Prior to her tenure in the advertising industry, Joy experienced a productive tenure in Operational Management in the Insurance and Hospitality industries.